Earls Restaurants: don’t bring your kids. Restaurant chain getting slammed on Facebook for family unfriendly policies.
On Thursday, January 3rd, local mom, Michelle, decided to meet some friends for lunch with her husband and 9 month old baby. The group decided to go to Earls in North Vancouver as they have been long time patrons of the restaurant chain. Michelle was shocked when she asked her server for a highchair for her son and was told that the restaurant did not have any…later when she went to change the baby’s diaper, she was even more dismayed that there was no change table in the washroom. Following her experience, Michelle wrote a message to Earls on their Facebook page. It read:
I am a long time customer of Earls and have enjoyed many years at your restaurants dating back to when Earls Tin Palace opening on the North Shore years ago. Tonight, I had the opportunity to meet some good friends at the Earls in North Vancouver along with my husband and 9 month old son. We figured Earls would be a good choice as its always had a great atmosphere and great food. I was quite disappointed when we asked our hostess for a highchair and were told that the restaurant didn’t have any. Our hostess offered us a booster seat, but as any parent knows – a booster seat is completely useless with a baby. I was also unhappy to find there was no change table in the restroom (most restaurants will have them discreetly installed on the wheelchair stall wall). I understand that Earls isn’t a Kinder Cafe but people who enjoy your restaurant also have babies and we should be comfortable bringing them to your restaurants. I urge your management to consider providing these inexpensive conveniences for your customers. Thank you.
The following morning, Michelle received a reply (via the Earls Facebook Fanpage): Read more…